PRIVACY POLICY

Information We Collect

We only request personal information when it is necessary to provide a service to you — for example:

• When you submit a design enquiry or contact form on our website.
• When you subscribe to our newsletter or studio updates.
• When you enter into a design service agreement with us.

This may include your name, email address, phone number, property address, and project brief details. We do not collect payment information directly — all transactions are handled securely through authorised third-party providers.

We also collect non-personal information automatically for analytics and service improvement, such as:

• IP addresses (anonymised where legally required)
• Browser type, device type, and operating system
• Pages visited and interaction patterns on our site

How We Use Your Information

We use collected data to:

• Respond to design enquiries and provide our services.
• Send studio updates or newsletters (with your consent).
• Process project agreements and related documentation.
• Improve our website and user experience through anonymous analytics.
• Deliver embedded services (e.g., maps, fonts) from trusted third-party providers.

We do not sell, trade, or transfer your personal data to third parties except trusted service providers who assist us in operating our website and delivering our services — and only to the extent necessary.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal, accounting, or reporting obligations. For project and financial records, this may be up to 7 years in accordance with Australian law.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw your consent to receive marketing communications at any time.
• Request deletion of your personal data, subject to legal obligations.

To exercise any of these rights, please contact us at: sowhavenstudio@gmail.com

Third-Party Services

Our website may include embedded services that set cookies and collect usage data, such as:

• Google Maps (location display)
• YouTube / Vimeo (video hosting)
• Google Fonts (typography)
• Instagram (social media feed)

We do not control the data collected by these services. Please refer to their respective privacy policies for details.

Security

We protect your stored data using commercially reasonable means to prevent loss, theft, unauthorised access, disclosure, copying, or modification. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

External Links

Our website may link to external sites that we do not operate. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." By continuing to use our website, you agree to this policy.

For questions or concerns, please contact us at:
SOW HAVEN STUDIO
601 Saint Kilda Road, Melbourne VIC 3004
sowhavenstudio@gmail.com
0403 519 059